Primo Top Load Water Dispenser White

A: If the unit is within warranty, Primo Water will replace the unit and/or parts that may be available at no cost. For any concerns with your unit, please contact Primo Brands’ Customer Service department online at water.com/support/customer-service or by telephone at 1-844-237-7466.

A: Our water dispensers are designed for safe indoor use and most of our models are UL certified and Energy Star certified to help ensure trusted performance and efficient operation. UL certification means the dispenser has been tested to meet recognized electrical & fire safety standards, while Energy Star certification helps reduce energy use without sacrificing reliability. For safe operation, cleaning, and maintenance, always follow the warnings, precautions and instructions outlined in the user manual.

A: The standard warranty period for water dispensers runs for one (1) year from the date of purchase. To register your dispenser visit us at https://form.jotform.com/83324547356158.

A: Clean it 2-4 times per year to maintain performance and ensure great-tasting water. Visit https://www.water.com/support/equipment-support/ for more detailed cleaning instructions. If hot water is turned off or not consistently in use, we recommend occasionally dispensing a few cups of water from the hot tank to maintain freshness.

A: Top loading water dispensers manufactured after 2013 have an adjustable thermostat. Locate the brass flat head screw on the back of the unit to adjust the water temperature. Turn it clockwise in quarter turn increments to make the water colder.

A: Our water dispensers for 5 gallon bottles are not designed to be plumbed directly to a water line, but please visit www.water.com/services/water-filtration/ to learn more about our filtration services.

A: Our dispensers are designed for standard 3 or 5 gallon water bottles.

A: Our water dispensers are designed to be compatible with most standard 3 or 5 gallon water bottles. However, there are some water bottle brands that are not compatible with our water dispensers and can cause issues like leaking. Our recommendation would be to use any of our Primo Brand’s bottles to avoid incompatibilities.

A: This water dispenser is designed to be compatible with most standard 3 or 5 gallon water bottles.