Graco Verb Click Connect Travel System with SnugRide Infant Car Seat - Pink/Black: Maximum Stroller Weight 50 lbs, Folds for Easy Transport

A: We're sorry to hear about your experience. We're committed to assisting you. We recommend returning the product where it was purchased. You can also contact us via the support tab on gracobaby.com or via phone at 1-800-345-4109, so that we can further assist you. -The Graco Team

A: The stroller I recently ordered did come with the base.

A: It doesn't come with a base

A: The product ordered will reflect the image located on the page. The pink is that magenta pink and the black is the frame of the product. -The Graco Team

A: You can see it on display at the store (or at least I did about a month ago), it's more purple than pink in my opinion. It's tasteful and not too bright

A: I have this and share similar concerns with the head support. The insert is very loose and my baby’s head definitely moves around. Especially when he’s sleeping and we take a turn, the insert has no support and his head rolls around. He’s currently 4 months old and within the weight and height requirements. While I find this travel system incredibly easy to use and convenient, I struggle with the idea of getting in an accident. I’m not sure how protected his head and neck would be.

A: Hello, Thank you for reaching out to us. We appreciate your feedback and we're sorry to hear about your disappointment. We're committed to making sure to turn your experience around to a rather delightful one, as we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time. However, as a safe alternative you can use 2 rolled towels for support . Thank you! Graco Team

A: Thanks for your interest in our products! The Graco Verb Click Connect Travel System is not compatible with the Modes Bassinet. We hope this helps! -Graco Team

A: Hi. The child can use the stroller when you feel they have good neck and body control. There is not a certain weight or age they have to be. -The Graco Team

A: Thank you for your interest in the Verb Click Connect Travel System! The included SnugRide® Lite Infant Car Seat is designed for infants weighing 4 to 30 pounds and up to 32 inches tall. We hope this helps! - The Graco Team

A: Thank you for your interest in the Verb Travel System! The stroller features a recline latch on the back of the seat. To raise the seat, simply pull the straps. To lower the seat, press the button and adjust the seat to your desired position. For additional guidance, please refer to the instruction manual linked below. We hope this helps! - The Graco Team Manual: https://s7d1.scene7.com/is/content/NewellBrands/verb_7bh02_pd280600j_uspdf

A: Thanks for reaching out with this question. The Verb Click Connect Stroller seat pad can not be removed. To clean seat pad, spot clean using mild soap and warm water. We hope this helps! -The Graco Team

A: Hello - Thank you for reaching out! The Verb Click Connect stroller does not have rubber wheels. -The Graco Team

A: Hello! Thank you for your inquiry. Yes, the Snugride infant car seat is safe for a 20lb child. Requirements are not by age. An infant car seat does not have a forward facing mode. If you feel that your child is taller, and wouldnt be comfortable even at 20lbs then you would need to explore convertible car seat options with a Forward Facing mode which can start at 4lbs. -The Graco Team