Ninja Fireside360 Outdoor Heater & Fire Pit Black

Hello Ken, Thank you for your comments. We're deeply unhappy to hear your Fireside360 Fire Pit stopped working after just one use. We can understand how disappointing that is, especially given the cost. We do have tailored troubleshooting for this issue. Please follow the steps under "My Heater (radiant) burner is not turning on/won't ignite" or "My Flame (ambient) burner is not turning on/won't ignite" in the guide below. If the problem continues, simply follow the instructions at the end and we'll take it from there, including reviewing your warranty options and arranging any replacement parts or a replacement unit if needed. It's also worth noting that you don't need the original box to return the product. Simply pack it securely in any sturdy box if a return is required. If you'd like more information on starting a return, please use the returns link below. Troubleshooting https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca Start a return https://support.sharkninja.com/article/How-to-Start-a-Return Kind regards, Ninja Kitchen