Cuisinart 12 Cup Thermal Carafe PerfecTemp Programmable Coffee Maker Silver

We’re glad to hear you’re enjoying the great-tasting coffee, but we’re sorry the staining, brewing temperature, and difficult cleanup have been disappointing. For the white components, try cleaning promptly after use with warm, soapy water and a soft, nonabrasive cloth; for lukewarm coffee, ensure the carafe is properly seated, the warming settings are correctly selected, and decalcify the unit if mineral buildup may be affecting performance. For easier cleanup around the filter area, remove loose grounds after each brew and wipe the area with a damp cloth once the unit has cooled. We appreciate your balanced and thoughtful feedback, as it helps Cuisinart identify ways to improve both product performance and ease of care, and thank you for sharing your experience with us.

We're sorry to hear the Programmable Thermal Coffee Maker has not met your expectations. Thermal carafe models are designed to keep coffee warm through insulation rather than a warming plate, and for the hottest results we recommend preheating the carafe with hot water before brewing, ensuring the lid is fully secured during and after brewing, and serving coffee promptly after the brew cycle is complete. For cleaning, adding warm soapy water and gently swirling or using a long-handled bottle brush can help reach inside the carafe more effectively. Thank you for sharing your experience; we appreciate your feedback and will pass your comments along to our team.

We're sorry to hear the Programmable Thermal Coffee Maker (12 Cup) has not met your expectations. Unlike glass carafes that sit on a heated warming plate, thermal carafes rely on insulated stainless-steel walls to retain heat, which helps preserve coffee flavor but may feel less hot over time; preheating the carafe with hot water before brewing and keeping the lid closed between pours can help maintain temperature longer. For cleaner pouring, we recommend ensuring the lid is fully secured and aligned according to the product instructions before serving. If you'd like additional assistance, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901117551; thank you for sharing your feedback, as your comments help us evaluate future product improvements and enhancements.

We're glad to hear you're enjoying the coffee and the overall appearance of your Programmable Thermal Coffee Maker (12 Cup). Unlike traditional glass-carafe coffee makers that use a heated warming plate to continuously apply heat after brewing, a thermal coffee maker uses an insulated stainless-steel carafe to retain heat naturally, which helps preserve coffee flavor and reduce the risk of a burnt taste. To keep coffee hotter for longer, we recommend preheating the thermal carafe with hot water before brewing, keeping the lid closed as much as possible, and brewing a full pot when practical, as larger volumes tend to retain heat better. Thank you for sharing your feedback, as your insights help us evaluate future product enhancements and improvements.

We're sorry to hear that your coffee is not staying as hot as expected in your Programmable Thermal Coffee Maker. Unlike a traditional glass carafe that sits on a heated warming plate, a thermal carafe is designed to retain heat through insulated walls, so preheating the carafe with hot water before brewing, keeping the lid fully closed, and brewing full or larger batches can help maximize heat retention. Thank you for sharing your experience with us; your feedback has been provided to our team and is appreciated as we continue to enhance our products and consumer experience.

We're sorry to hear this coffee maker has not met the performance of your previous model. If the CLEAN indicator remains illuminated after descaling, we recommend repeating the cleaning cycle using the recommended vinegar-to-water solution and ensuring a fresh water rinse cycle is completed afterward, as mineral buildup can sometimes require multiple cleaning cycles to clear. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901097606 so we can further assist you with the heat retention and cleaning indicator concerns. Thank you for sharing your experience; your feedback has been provided to our product team, and we appreciate your longtime support of Cuisinart.

We're sorry to hear the coffeemaker did not meet your expectations, especially since you've had positive experiences with Cuisinart products in the past. Brewing sounds can vary depending on the grind, water flow, and brewing cycle, but ensuring the unit is placed on a level surface and performing regular cleaning and descaling may help optimize performance. Thank you for sharing your feedback; your comments are greatly appreciated and help us continue improving our products and consumer experience.

We're sorry to hear your Programmable Thermal Coffee Maker is not keeping your coffee as hot as expected. Unlike a glass carafe that sits on a warming plate to continuously apply heat, a thermal carafe is designed to retain heat through insulated walls without continued heating, helping preserve coffee flavor and reduce the risk of overcooking or developing a burnt taste. For the best heat retention, try preheating the carafe with hot water before brewing, ensure the lid is fully closed after pouring, and keep the carafe as full as possible, as larger volumes retain heat longer. Thank you for sharing your feedback; we appreciate hearing from our consumers and use comments like yours to help improve our products and overall experience.

We're sorry to hear the thermal carafe did not meet your expectations. Unlike traditional glass carafes that sit on a warming plate to continuously heat the coffee, thermal carafes are designed to retain heat through insulated stainless-steel walls, and preheating the carafe with hot water before brewing, keeping the lid closed, and brewing a full pot can help maintain hotter temperatures for longer. Thank you for sharing your feedback; your input helps us continue improving our products and the experience we provide to consumers.

Thank you for sharing your feedback on the Programmable Thermal Coffee Maker (12 Cup). We're sorry to hear you've experienced concerns with the coffee temperature, pouring performance, and brew volume. Unlike glass-carafe coffee makers that use a warming plate to continuously heat the coffee after brewing, thermal carafe models are designed to retain heat through insulation, which can result in a different serving temperature and pouring experience; preheating the carafe with hot water before brewing may help maintain a hotter cup. We also recommend ensuring the carafe lid is properly assembled and tightened and checking that the water reservoir, filter basket, and showerhead are clean and free of buildup that could affect brew volume. If these concerns continue, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for your feedback—it helps us better understand our consumers' experiences and continue improving our products and support.